7

Realigning Service Operations Strategy at DHL Express

Year:
2010
Language:
english
File:
PDF, 160 KB
english, 2010
11

Why build a customer relationship management capability?

Year:
2007
Language:
english
File:
PDF, 224 KB
english, 2007
12

Customer relationship management and firm performance

Year:
2011
Language:
english
File:
PDF, 299 KB
english, 2011
13

Can superior CRM capabilities improve performance in banking

Year:
2007
Language:
english
File:
PDF, 189 KB
english, 2007
20

Customer Relationship Management and Firm Performance

Year:
2009
Language:
english
File:
PDF, 583 KB
english, 2009
25

Keeping e-business in perspective

Year:
2002
Language:
english
File:
PDF, 2.48 MB
english, 2002
36

Strategic IT alignment: twenty-five years on

Year:
2015
Language:
english
File:
PDF, 174 KB
english, 2015